Warranty & Return

Most items sold by IBraFashion.com are covered by the following warranty:
If you are not satisfied with a product because it is faulty, you can send it back to us for a refund within a period of 30 days after you have received it. Please note that shipping fee is not refunded.
If the product works but you do not wish to retain it, you can also send it back within a 30 day period for a refund. In this case, we will charge a 15% restocking and handling fee. We also do not refund the shipping fee. 
Notice: Refunds are only available within a period of 30 days after you receive the product.
If a product doesn’t work, you can send it back to us for exchange provided it is within three months of the purchase date. As the buyer, you will pay the shipping fees for returning the original item back to us, and we will pay the shipping fees for resenting the item to you.

Within a period of 3 months of the purchase date, buyers can send back items for free repairs. Buyers pay the shipping fees for sending the item back to us, while we pay the shipping fees for resenting the item back to the buyer.
If the item is more than 3 months old, buyers can still send them back for repair. However, the buyer is responsible for paying all the shipping fees when the item is initially returned to us and when it is dispatched to them. This means that the buyer must pay the shipping fee to us before the item is returned for repair.
Note: If the buyer has damaged the item(s) and some components need to be changed, we will charge for the original value of the components.
 

Other special product warranty :

For women’s clothing bags, shoes, toys, cosplay costumes, watches, flashlights, phone and ipad accessories

Returns are accepted within 7 days from the date you received for an exchange or store credit only if received damaged, defective, or the wrong item(s). 
The merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the RMA form.

For custom made products

Custom made products may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s).
If you keep returning back the item, we will charge you 50%restocking fee.

Most items covered by the Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product as per our Return Policy. 

Shipping & Handing

1. We ship all over the world. Just buy and enjoy our service, we ship it to your door.

2. Total Delivery Times is Processing Time + Shipping time, tracking number will be provided . We provide free shipping by Normal air mail, and shipping fee for other shipping way depends on the weight of your items. We charge very low shipping fees for our customers to save your money.

3. We help to protect your package against any lost or damaged shipments. Any missing issues reported, we will help to resolve your problems immediately.

4.For Flat Rate Shipping, we ship your package by post office which takes about 7 to 25 business days to most countries in the world.

(1). for USA, Canada, Australia customers, it takes about 7 to 14 business days.
(2). For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 20 business days.
(3). For customers in South America, it may take 15 to 30 business days.
(4). For other countries, it may take 15 to 25 business days.
 

5. For Standard Rate Shipping, we ship your package by Express Mail Service ( EMS ), which takes 5-10 business days to almost any country in the world. You can track on http://www.ems.com.cn/english-main.jsp. For USA buyer, you can track on http://www.usps.com. Usually the tracking number will be trackable on these sites in 1 to 2 days after we ship the goods.
 

6. For Expedited Rate Shipping, we ship by DHL or UPS depending on your location.
 

7. We ship all of our goods from the factory directly
 

Payment Methods

IBraFashion.com accept credit card, PayPal, T/T, Western Union, etc, as the payment methods. 

1. Credit Card. 
Buyers can pay using their Visa or Mastercard through paypal.
Even you don’t have paypal account, you can still use Visa or Mastercard through paypal for a one-time payment.

2. PayPal. 
The most popular payment method in the world. We are Premier Paypal user and verified user.

3.Western union 

Note: After you select Western union payment method, please fill the payment form with below information in your order.
1) The 10 digit control number.
2) Sender’s name (first name, last name).
3) The exact amount you send.

4) Sender’s Country. 

4. Wired transfer 
For order which is more than $1500, please contact us to submit a help ticket.
Note: Please email us after you pay the wired transfer with your order number, the amount paid, the transaction number and the exact date you made the wired transfer.