1. Q: How do I change the shipping method?
   A: Once you have placed an order, the shipping method is not supposed to be changed anymore.
   However, you can contact our Customer Service Department as soon as possible, if the order is still in early processing stage,
   you may able to change the shipping method by making up the price difference, etc.
2. Q: How do I change my shipping address?
   A: In case you want to make a change of your shipping address after placing an order,please contact our Customer Service Department as soon as possible to indicate your request.
   If the package has not been dispatched yet, we are able to ship it to another address. However, if the package has already been shipped, the shipping address is not able to be changed then.
3. Q: How long will I receive items after I place an order?
   A: There are two key factors that determine when you will receive your items: Shipping Method and the Location of your Country.
   Delivery time will vary according to the shipping method. If the package cannot be delivered on time due to adverse weather,
   natural disaster or any other situation which cannot be foreseen, cannot be avoided and cannot be overcome, the delivery will be postponed. In such cases,
   we will work together with the customer until there is a positive solution.
4. Q: Do you ship the item to my country and what the shipping rates are?
   A: We ship worldwide. The exact shipping rate will depend on the item weight and the destination country.
   We will always advise on the most approriate shipping method for our customers. Our goal is to save our customers money, while providing fast and secure shipment.
5. Q: Why is the shipping cost on some items so expensive?
   A: The delivery cost depends on which shipping method you choose, where your delivery destination is and the shipping time.
   For example, the delivery cost may have 10 dollars difference between UPS and FedEx. We suggest you to choose the one that best meets your demands on price and delivery time.
6. Q: Does the product price include shipping cost?
   A: The product price does not include shipping cost. The online system will generate a shipping quote for your order.
7. Q: How do I know if my items have been shipped or not?
   A: When items are shipped out, we will send notification to your registered email address.
   The tracking number might not be available until a few days after dispatch, we will update the tracking information once it is available.
8. Q: How to track my purchase?
   A: Once you get the tracking number, you may check the item delivery status online by accessing the website of the related delivery company.
9. Q: Why is my tracking number invalid?
   A: The tracking information normally appears after 2-3 working days. If a tracking number is not searchable after this period of time, there are several possible causes:
   The shipping company has not yet updated the most recent delivery information on their website;
   the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the the tracking code history.
   We suggest you can contact our Customer Service Department in those situations and we will provide you with your tracking number.
   We will contact the delivery company on your behalf and you will be informed once there is further information.
10. Q: If customs duties are incurred, who is responsible for this?
    A: Customs is a government agency responsible for regulating shipments entering the respective country or region.
    All shipments being sent to and from a country or region must always clear customs first. This is always the buyer’s responsibilities to clear customs and pay the relevant customs duties.
    We do not add sales taxes, VAT, or other hidden charges to your order.
11. Q: Why you declare a lower price for my order?
    A: Different countries may have different import regulations, if the order is declared over certain amount, most likely you would have to go to your local custom office personally and be painfully taxed.
    In order to not only protect you from those extra fees but also save you the trip, we would mark your package as a lower and suitable value.
    The specific value would be set according to the import regulations in your country, the actual value of your order as well as the type and quantity of the products you have purchased.
    Once you tick the check box of our Sales Terms before placing an order, which means we might make a lower value declaration,
    but we are still able to declare your order as its actual value, only if you explicitly and clearly indicate your wish by emailing us before we dispatch your package (usually we have 3-day handling time).
    However, if you are taxed due to the high declared value of your order, it will be your responsibility to clear the goods and pay for all duties and related expenses.
    Please note under this circumstance if there is an exchange or return involved, all extra expenses are not supposed to be refund from us.
12. Q: If my items are detained by customs, who is responsible for clearance of the items?
    A: If the items are detained by Customs, the buyer is responsible for clearance of the detained items.
13. Q: If a large order is delivered from China to my country, will the customs inspect my order?
    A: Yes, it is possible. We suggest you can divide your orders into several smaller packages, which can be shipped on different days to avoid possible seizure.
14. Q: What if my parcel is seized by customs?
    A: If your items cannot be cleared at customs, you need to provide us with the letter authorized by customs stating why they will seize it, following which IBraFashion may dealt with on a case-by-case basis.

15. Q: How long until my item/s will be sent out after payment has cleared?
A: Our handling time is 3 business dyas, that means mean your item/s would typically be sent out in 3 business days.